1.Arrivals and Departures
New arrivals can check into their rooms from 2pm until 10pm. Guests may arrive earlier and leave their luggage at the hostel but access to rooms will not be granted until after 2pm. Guests may also arrive later than 10pm, but in such a case They have to inform the reception in advance and wait for approval. Departing guests must remove all their belongings from their room, and check out by 11am. At this time, all possessions must be removed from the dorm/room/apartment. If you need to store your luggage on the day of your departure please arrange it with reception. We offer FREE luggage storage until 10pm.
2. Check In
We require some valid photo identification is presented upon Check In, preferably a passport od I.D. card. In case of group bookings this identification is reguired from every member of the group.
3. Check Out
Check out is between 8am-11am. If you check out late, you will be asked to pay for an extra night, so make sure you´re up and ready in time.
4. Room Keys
Upon Check In, guests will receive a key from access to the building and their room. We charge of 200CZK or 10€ per one pair of keys. The deposit will be returned upon Check Out. If you lose your keys you lose the deposit. Receipts and invoices ca be provided for proof of payment of your stay.
5. Age Restrictions
Bookings cannot be accepted from any person under age of 18 unless they are accompanied by an adult (over 18). Children under 6 of age can stay free of charge.
6. Cancellation policy and No-Show for Standart Bookings
Once you make the reservation and receive the official accomodation email your reservation is regarded as valid. If you wish cancel or change your reservation free of charge, you will need to notify us by email or make all changes through the booking site at least 24 hours prior to your arrival date /before 2pm the day prior to arrival/. However, if you let us know too late or fail to no show on the arrival day, you will not be entitled to a refund. If you fail to show for your booking, your full booking will be cancelled. If you arrive day later without informing us, we will try and find you a bed or room, but this may not be the same room type as you booked and may incur extra charges. Please note that our cancellation policy may be specified differently for group bookings or in exposed dates like New Year or MotoGP.
7. Guest Behaviour
The comfort, safety and security of our guests is of paramount importance to us. Any guest(s) who, in the opinion of our staff, compromise the comfort, safety or security of other guests, staff or local residents will be requested to leave the hostel premises and will not be given a refund. Guests are expected to respect other guests as well as staff, local residents and property. So please be quiet after 22:00.
8. Night Visitors
If we find here somebody who is not the guest of hostel Mitte, he/she has to pay the night he/she have spent here and will be requested to leave.
9. No Smoking
Smoking is not permitted anywhere in the building. That includes all rooms, common area, staircase and hallway. Same rules aplies for the apartments, where smoking is strictly prohibited everywhere except for the teracce. Any guest found smoking inside the building will be fined 2700CZK /100€/ per person and can be asked to leave the premises immediately and will not be given a refund.
10. No Drugs
Drugs use illegal in Czech Republic. Any guest found using drugs within the building will be fined 2700CZK /100€/ and asked to leave the premises immediately and will not be given a refund.
11. Alcohol Consumption
Alcohol consumption is only allowed for guests over the age of 18.
12. Personal Property
Secure lockers for small valuable items are located in each dormitory. For larger luggage and objects we offer our storrage room. It is the guest´s responsibility to ensure that their personal belongings are secure at all times. Hostel Mitte accepts no liability for the loss, theft or damage to guests´ property, however sustained or caused. We strongly recommend you bring a padlock to use on your luggage and/or backpack.
13. Damage to Hostels´ Property
Guests will be expected to reimburse Hostel Mitte for any damage caused by inappropriate behaviour during their stay, which will be detailed to them on Check In. /matrace 200€, bed 400€, chair 100€, table 200€, rocker 100€, dirty wall 400€, etc…/
14. Security deposit /Group bookings/
We require bigger groups to pay a security deposit. The amount required depends on the group size and the lenght of stay and will be specified to the group prior to arrival.
15. Your Information
Hostel Mitte shall only store and use information you supply to us or which is supplied to us for the purposes of carving out our contact with you, and to inform you of other services and offers which we make available from time to time. If you do not wish to receive such information please let us know by emailing us at: firstname.lastname@example.org.
16. Errors and Omissions
Any omission and error in sales literature, web pages/sites, order form, quotation, price list, order acknowledgement, dispatch note, invoice or other documents issued by us may be corrected by us without liability. We will advise you o fany changes at the time of booking or as soon as is reasonably possible thereafter.
17. HAVE FUN, SLEEP EASY AND BE GOOD